Can’t Login To Dgme. Tried To Reset My Password But It Says My Information Is Not Valid – How To Fix It

For many Dollar General employees, the DGme portal is an essential tool for accessing work-related information, including pay stubs, schedules, and benefits.

However, a common issue that some employees face is difficulty logging in, especially when attempting to reset passwords and encountering the message that their information is not valid.

Information Invalid Issue – DGme

When you try to reset your password but receive a message stating your information is not valid, it can be both confusing and frustrating. This issue typically indicates a mismatch between the information you’re entering and the records in the DGme system.

Common Causes and Solutions

1. Incorrect Personal Information

Cause: You might be entering personal details that don’t match what’s on file with Dollar General. This can happen if there’s a typo or if your employment records are outdated.


  • Double-check the accuracy of the information you’re entering.
  • If you’ve recently changed any personal details (like a last name or phone number), ensure these updates are reflected in your employment records.

2. Account Lockout

Cause: Multiple failed login attempts can lead to your account being temporarily locked as a security measure.


  • Wait for a certain period (usually 15-30 minutes) before trying again.
  • If the problem persists, contact your HR department for assistance.

3. System Glitches

Cause: Sometimes, technical glitches in the DGme system can cause login issues.


  • Try clearing your browser’s cache and cookies.
  • Attempt to log in from a different browser or device.

4. Outdated Employee Records

Cause: If your employee records are not up-to-date in the DGme system, it might fail to recognize your credentials.


  • Contact your HR department to ensure all your employment details are current and correctly entered into the system.

5. Incorrect Username

Cause: Along with password issues, entering the wrong username can also prevent access.


  • Verify your username. If unsure, you may need to contact your manager or HR for confirmation.

6. Network Issues

Cause: Sometimes, the problem might be with your internet connection rather than the DGme system.


  • Check your internet connection.
  • Try accessing the site from a different network to rule out this possibility.

Additional Tips

  • Be Patient: Sometimes the system might be slow, especially during peak hours. Give it some time and try again later.
  • Check for Announcements: Look for any notices from Dollar General about system maintenance or updates that might affect access to DGme.
  • Use Official Channels: Always use the official DGme website or app for login attempts to avoid security risks.


Difficulty in logging into the DGme portal, especially when dealing with password resets and validation issues, can be a significant hurdle. However, by understanding the common causes and following the suggested solutions, you can often resolve these issues on your own.

If problems persist, don’t hesitate to reach out to your HR department for further assistance. Remember, maintaining up-to-date personal information and being mindful of login credentials are key to a smooth experience with the DGme portal.

1 thought on “Can’t Login To Dgme. Tried To Reset My Password But It Says My Information Is Not Valid – How To Fix It”

  1. This happens to me every time I try to look at my paystub , I am a popshelf employee. My name is Dawn Mohr.
    I can never open this .


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